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1. DEFINITIONS

In these Terms and Conditions:
” Oven Cleaning” describes any Oven cleaning service we provide, including single, double, range or aga oven cleaning  and microwave/ combination oven, hob and extractor fan cleaning
“Booking” means the use of one of our services on one particular occasion.

2. APPLICATIONS

All Bookings for oven cleaning services are made on these Terms and Conditions only to the exclusion of any other terms and conditions, whether written or oral. No alteration to the Terms and Conditions is valid unless contained in a letter signed on behalf of the company by an authorised signatory.

3. PRICING & PAYMENT TERMS

3a. Price Changes/VATAll prices are subject to change . Existing customers will be given 30 days notice of any price changes.
No VAT is added to the price Clean Oven quotes the customer.

Prices are quoted on the information given at the time of the booking and can change if the engineer arrives and the service required is different ie. larger oven than specified.

3b. Payment method

Tudor Oven Cleaning customers may pay by cash or Paypal. Customers can pay via bank transfer but this must be completed before the day of your appointment or on the day of your clean. We do not accept card or cheque payments. If the customer wishes to leave the oven cleaning specialist at the property to complete the clean while they are not there, payment must be made prior to doing the job and the customer leaving. If payment is not left our engineers are advised to leave the property and not carry out the oven cleaning service. The customer will then be charged a full cancellation fee.

4. CANCELLATION /NON DELIVERY OF SERVICES

4a. Customer Cancellation/Non Attendance

For cancellations within 24 hours, 100% fee will be charged. If our engineers are unable to gain access to the property, as a result of customer failure to make reasonable arrangements for access, we will charge the full cancellation fee. Engineers will only wait 15 minutes after agreed appointment time unless you have contacted us prior to your appointment to advise of any delay.

4b. Tudor oven cleaning Cancellation/Non Attendance

Tudor oven cleaning will not be liable for any delay to or cancellation of the services caused by circumstances beyond our control (including but not limited to fire, flood, strike, exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus). In such circumstances Tudor oven cleaning will use its best endeavors to arrange an alternative time suitable to both parties for the performance of its services. Where Clean Oven fails to -carry out an agreed service due to circumstances within our control, our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time and in no event shall TudorOven cleaning be liable for any other losses including loss of profit or consequential loss.

4c. Consumer Protection (Distance Selling) Regulations 2000

Where a booking constitutes a distance contract pursuant to the Consumer Protection (Distance Selling) Regulations 2000, you will have the right to cancel the contract within 7 days of the formation of the contract, but you will not have the right to cancel the contract where the performance of the oven clean has commenced.

4d. Failure to pay cancellation Fee

Any cancellation Fee should be made to Clean Oven within 7 days via payment details given. Failure to make payment will result in your information being passed on to a third party Debt collection agency whom have the right to add extra fee to cover the costs.

5. WORKING CONDITIONS

5a. In order to protect our employees, they are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem. In this event the customer will be charged 100% of the cost of the Booking. If the oven clean is rescheduled (after the environment has been rendered safe), the customer will be charged a fee equivalent to 50% of the cost of the original Booking.

All Electric and Gas supply must be in fully working and Oven, hob and extractor must be in fully working condition to allow us to clean. Clean oven staff must also require a water supply to allow us to complete the clean. Failure in Clean Oven Staff not being able to complete clean due to any of these factors may result in a fee.

5b. Equal Opportunities

Tudor Oven cleaning are an Equal Opportunities Employer. We recruit our employees on the basis of their ability to do the job and aim to ensure that all employees are treated equally regardless of ethnic origin, religion, sex, age, marital status, nationality, sexual orientation or disability.

6. USE OF CUSTOMERS’ EQUIPMENT

Our staff are strictly instructed not to use any of your personal equipment while in your home.  They will ask use to your water supply and maybe your electric supply to complete the service. If you agree to permit staff members to use any of your equipment or telephone, Clean Oven will not be liable for any costs that may occur.

7. LIABILITY

7a. Damages

Our engineers take the up most care in ensuring that no damage is done during your clean however there is always a chance that something may happen. By signing our invoice you are agreeing that your oven was in full working order when Tudor oven cleaning arrived and when they left. Should any signs of damage become visible after your clean, we are happy to assist in any investigations however any previous damage that has been uncovered by cleaning is not the responsibility of Tudor oven cleaning.

7b. Key holding

Tudor oven cleaning undertakes to provide absolute security for your keys at all times. In the unlikely event of any keys being lost by Clean Oven, we will make appropriate arrangements as soon as reasonably possible. Clean Oven shall not be liable for any loss or damage as a result of a delay caused by you.

7c. Liability for death or personal injury

Nothing in this contract shall limit or exclude Clean Oven liability for death or personal injury caused by negligence.

8. COMPLAINTS

In the event of you being dissatisfied with the service you have received from Clean Oven, you should contact the Clean Oven office  team within 48 hours. Clean Oven will endeavor to ensure that all your concerns and complaints are resolved quickly and amicably with our team. Clean Oven will not be liable for any additional costs that may be imposed by a third party.

9. COMPENSATION

9a. Tudor Oven Cleaning

Damage to/ Loss of Property. In the event of damage or loss as a result of negligence, the liability of Clean Oven shall be limited (at Clean Oven discretion) to repair or the replacement cost of the item, taking into account its age and condition. Clean Oven shall not in any event be liable for any loss of profit or consequential loss.

9b. Claiming Compensation

Any claim for compensation must be notified to the Customer Service team as soon as possible and in any event within 4 days of the damage occurring.

10. USE OF CUSTOMER INFORMATION

The information you give will be held and used by Tudor Oven cleaning to perform the business for which we are registered. This may include sending you details of Clean Oven offers and services that may be of interest to you. If you wish not to be contacted about offers please contact us and Clean Oven will take you off our mailing list
Tudor oven cleaning: 36 wymering Road Portsmouth Po2 7hy
​Tel: 07717677342
E-mail: Charlie@tudorovencleaning.co.uk
Web: Www.tudorovencleaning.co.uk

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TESTIMONIALS

Charlie seriously had his work cut out with our disgraceful oven!! He worked extremely hard and has made it look brand new!! Very friendly and trustworthy as we needed to leave him alone in our home for a short while. Would highly recommend Tudor Oven Cleaning and will definitely use them again!! Thanks Charlie.

Absolutely would recommend Tudor Oven Cleaning. Response to message was excellent. Asked to come earlier than planned work carried out to a high standard making our oven look brand new again. Very professional clean and tidy even asked if he needed to remove shoes before entering. Will definitely recommend your services to others. Thank you!!

Charlie was an absolute gent. I’ve had my oven cleaned previously by another company and it was no where near as good as Charlie did it and there were no strong chemical smells. I would highly recommend this company for an oven clean and I will be using them again. Thanks Charlie!

So it’s bank holiday Monday and Charlie has been round and made my oven look brand new, nice young man polite and hard working excellent service will be highly recommending Tudor oven cleaning 5* service!
Thanks again!

Charlie @ Tudor Oven cleaning has transformed my single oven and both my trays. The oven is approx 10 years old and it looks brand new! Spotless clean, arrived on time and good value for money. Thank you 🙏

Not sure if he cleaned the oven or replaced it with a new one! amazing service, arrived early and had a great attention to detail. I now have a problem as the oven is so clean I don't want to use it. Defo promoting Tudor Oven cleaning!

Had my oven, hob and extractor cleaned by Charlie today. Really impressed by his attention to detail, he's done an outstanding job and really takes pride in what he does. DEFINITELY RECOMMEND. Thanks Charlie!

A massive thank you!! A cleaner let me down and didn’t turn up and you saved my life! I spoke with Charlie yesterday evening and he came in the morning very punctual. The oven looks like brand new, awesome job and very professional. It was an end of tenancy and he gave me invoice too.
I am pleased and impressed with the service specially to come on Sunday morning. 10🌟 Highly recommend it !!

Fantastic service. Made it look quick and easy and very thorough and friendly. Highly recommend this company if you want your oven looking brand new again 😄 Thanks mate!

MY PERSONAL GUARANTEE TO YOU…

  • A prompt response to your enquiry.
  • 7 Day Oven Cleaning anytime from 6 am through to 10 pm at night!
  • An all-inclusive quotation based on the information you supply.
  • Punctuality, courtesy, and quality at your home.
  • Only a soap based product which is bespoke to us and non-caustic/non – toxic which is used both inside and outside ‘on the van’.
  • ISO standard, fully trained technician.
  • A money back guarantee.

CONTACT US

GOT A QUESTION? WE’D LOVE TO HEAR FROM YOU. SEND US A MESSAGE AND WE’LL GET BACK TO YOU AS SOON AS POSSIBLE.

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